Privacy Policy

Last updated: 12 August 2025

At Vanbus, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and store your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect the following information when you contact us, make an enquiry, or use our services:

  • Name

  • Address

  • Email address

  • Phone number

  • Vehicle details (make, model, registration)

  • Payment information

  • Any other information you voluntarily provide to us

2. How We Use Your Information

We use your information to:

  • Respond to enquiries and provide quotes

  • Carry out campervan conversions and supply products or services

  • Process payments and invoices

  • Arrange collections, deliveries, or bookings

  • Send you updates about your project or our services (only with your consent)

  • Comply with legal obligations

3. Legal Basis for Processing

We process your personal data under one or more of the following legal bases:

  • Contract – to perform our agreement with you

  • Consent – where you have given explicit permission

  • Legal obligation – to comply with the law

  • Legitimate interests – to run and improve our business

4. How We Store Your Information

Your personal data is stored securely on our systems. We will only retain it for as long as necessary to fulfil the purposes outlined above or to comply with legal requirements.

5. Sharing Your Information

We do not sell your data. We may share it with:

  • Trusted service providers (e.g. couriers, payment processors)

  • Legal authorities if required by law

6. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your data (where applicable)

  • Withdraw consent at any time (where processing is based on consent)

  • Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk

7. Cookies

If our website uses cookies, we will provide clear information about their purpose and obtain consent where required.

8. Contact Us

If you have any questions about this policy or how we handle your data, please contact us at:

Email: info@eclipsecustomcampers.com
Phone: 01935 321564
Address: Vanbus, 9B Oxford Road, Yeovil, BA21 5HR