Delivery Policy

At Vanbus, we aim to deliver your order securely and on time. Please read the details below to understand how we process and ship our products.

Delivery Charges (UK Mainland)

  • Extra Small Items – £3
  • Small Items – £12
  • Medium Items – £20
  • Large Items – £45
  • Extra Large Items – £55
    Delivery charges are calculated at checkout based on item size and destination.

Delivery Methods & Restrictions

  • We ship via courier to locations within the United Kingdom.
  • We do not ship to PO boxes.
  • Couriers require someone to be present at the delivery address to accept the parcel. If delivery is missed, it is the customer’s responsibility to rearrange redelivery, and a missed delivery charge may be incurred.
  • Larger flat pack furniture is usually shipped on a pallet for safety reasons (as these items can be heavy and prone to damage).
  • Smaller items are shipped via courier and boxed securely.

Processing & Lead Times

  • Stock items: Processed within 2–3 business days.
  • Made-to-order items: We aim to manufacture and ship within 2 weeks, subject to material availability. We’ll contact you if there are any supplier delays.
  • RIB seats: Typically 6 weeks, but this may vary depending on factory throughput.

Combined Orders

Orders are shipped together based on the longest product lead time. For example, if your order includes one item with a 1-day lead time and another with a 1-week lead time, the full order will ship after 1 week.

Tracking & Dispatch

Once dispatched, you’ll receive confirmation and tracking details (where available). Please ensure your delivery address is correct at checkout, as we cannot be held responsible for parcels sent to the wrong address.

Damaged Deliveries

  • If an item arrives damaged, it must be signed for as damaged with the courier at the time of delivery in order for a claim to be processed.
  • Customers must provide photos of both the packaging and the product to support a claim.
  • All damage claims will be assessed, and where appropriate, we will organise a return or replacement.

Delays, Missed Deliveries & Issues

While we work hard to meet delivery times, delays can occasionally happen due to couriers, factory throughput, or supply chain issues. If a delivery attempt is missed and the courier cannot deliver, it is the customer’s responsibility to arrange redelivery or collection, and any missed delivery charges will be passed on to the customer.

Returns Policy

At Vanbus, many of our products are made to order. Because of this, returns are not possible on the majority of items once production has begun, unless the item is faulty or damaged. Please check product descriptions carefully before placing your order.

Bulky Items & Minor Edge Damage

Due to the large and bulky nature of some of our products, even with careful packing there is a chance of minor edge damage during transit. This is common with flat-pack and larger items. Such marks can typically be repaired easily using a little PVA glue and filler, after which the part can be carpet-lined as intended, leaving no visible issues. These small imperfections are not considered a fault and do not qualify the product as damaged.

Accepted Returns

For items where returns are accepted, the following applies:

  • Returns must be requested within [X days] of receiving your order.
  • Items must be unused, in their original packaging, and in resaleable condition.
  • It is the customer’s responsibility to return items at their own cost using a tracked and insured service. We cannot accept liability for lost or damaged returns.
  • Refunds will be processed once the item has been received and inspected.

Exclusions

  • Shipping charges are non-refundable.
  • Bespoke or customised items are non-returnable under all circumstances unless proven to be faulty.

Damaged Items

  • All damaged items will be assessed before a return is organised.
  • Damages can only be claimed if the item is signed for as damaged with the courier at the time of delivery.
  • Photos of the packaging and product are required to assist with the claims and returns procedure.
  • Once verified, we will organise the appropriate return or replacement.